Return and Refund Policy

Returns

Purchasing digital products, including PDF downloads and online material, is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

All transactions for purchasing intangible products, PDF downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit and debit cards in different countries, and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on https:/spiress.com/ are non-refundable or exchangeable. Since the products available here are intangible, there is a strict no-refund policy.

Spiress reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings, without prior notice.

Additional non-returnable items

Gift cards

Downloadable software products

Any downloadable products

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately email support@spiress.com with your transaction/payment details to ensure your product is delivered as soon as possible.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error,

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Due to the nature of the work, we only offer refunds after work has been started.

The client can cancel the contract anytime; a refund will not be provided if the contract is canceled in between the ongoing months. In this case, no prorated refunds will be given while future billing will be discontinued.

• A refund will not be applicable if the client does not approve Spiress‘s suggestions and recommendations for specific changes (“White Hat” only), including, but not limited to, changing the content of the website, Web Design and Development, UI/UX Design, Graphic Design, Digital Marketing.
• A refund will not apply if the client hires another Digital Agency within the contractual period or performs design or any relevant services on their website in parallel.
• A refund will not be applicable if the client does not provide the required access to the website for working purposes or if the client’s website is offline or not working.
• No payment will be refunded once the client approves the strategies and the project progresses to the development phase.
  
  

We will not entertain any cancellations for services our sales team has offered you on special occasions. These are limited-time offers and cannot be canceled without giving a minimum of 30 days prior notice.

Digital product or service packages are not refundable, but the client may cancel by giving notice 30 days in advance.

We offer no refunds on deposits or payments for inactive, abandoned, or dormant projects for over a month.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund, first re-check your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at  support@spiress.com.

Sale items (if applicable)

 

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. But, as we provide digital content, refunding those could be a bit of a hassle.

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

 

For any kind of queries, please email us at support@spiress.com.